Return & Refund Policy – CrownRestBeds

At CrownRestBeds, customer satisfaction is at the heart of everything we do. We take pride in the quality of our products, but if for any reason you are not fully satisfied with your purchase, we offer a clear and straightforward returns process.

1. Return Eligibility

You may request a return provided that the following conditions are met:

• The item is unused, unassembled, and in its original packaging
• The return request is submitted within 14 days of delivery
• Valid proof of purchase is provided (order number or receipt)

Please ensure that returned items are in a resalable condition to qualify for a refund.

2. Non-Returnable Items

To maintain hygiene standards and product integrity, certain items are not eligible for return, including:

• Mattresses that have been used or unsealed
• Bedding items such as pillows, duvets, and sheets once opened
• Custom-made or made-to-order products
• Clearance, discounted, or final sale items

These exclusions help us ensure the highest standards for all customers.

3. Damaged, Faulty, or Incorrect Items

In the unlikely event that your order arrives damaged, defective, or incorrect:

• Please notify us within 48 hours of delivery
• Provide clear photos or videos showing the issue
• Our team will promptly assess the situation and offer either a replacement, repair, or full refund at no additional cost

We are committed to resolving such issues quickly and fairly.

4. Returns Process

To initiate a return, please follow these steps:

1. Contact our support team at support@crownrestbeds.co.uk
2. Include your order number and the reason for your return
3. Our team will review your request and provide return instructions

Important: Returns must be authorised by our team before items are sent back. Unauthorised returns may not be accepted.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
• We strongly recommend using a tracked and insured delivery service
• Original delivery charges are non-refundable, unless the return is due to our error

6. Refunds

Once your returned item is received and inspected:

• You will be notified of the approval or rejection of your refund
• Approved refunds will be processed within 5–7 business days
• Refunds will be issued via your original payment method

Please note that processing times may vary depending on your payment provider.

7. Exchanges

We currently offer exchanges only for items that are damaged or defective.

If you require an exchange, please contact our support team and we will arrange a suitable replacement where applicable.

8. Order Cancellations

• Orders may be cancelled within 24 hours of placement
• Once an order has been processed or dispatched, cancellations may no longer be possible

If you need to cancel an order, please contact us as soon as possible.

9. Contact Information

If you have any questions regarding returns, refunds, or exchanges, our team is here to help:

support@crownrestbeds.co.uk
(800)-88-66-999
www.crownrestbeds.co.uk

10. Policy Conditions

CrownRestBeds reserves the right to decline any return request that does not meet the conditions outlined in this policy.