Warranty Policy – CrownRestBeds

At CrownRestBeds, we take pride in the quality, durability, and craftsmanship of our products. Our warranty is designed to give you confidence and peace of mind, ensuring that your purchase delivers long-lasting comfort and performance.

1. Warranty Coverage

We provide a limited warranty against manufacturing defects under normal residential use for the following products:

• Bed Frames & Bases: 12 Months Warranty
• Ottoman Storage Beds: 12 Months Warranty (including lift mechanisms)
• Mattresses: 5-Year Limited Warranty

This warranty covers defects related to:

• Structural integrity (including frames, joints, and slats)
• Manufacturing faults or workmanship issues
• Mechanical components (such as ottoman lift systems)

2. What Is Not Covered

This warranty does not apply to issues resulting from:

• Normal wear and tear over time
• Misuse, negligence, or improper handling
• Incorrect or incomplete assembly
• Stains, spills, or fabric/material damage
• Sagging caused by inadequate support or improper use
• Commercial or non-residential use (e.g. hotels, rentals)
• Unauthorised repairs, alterations, or modifications

3. Making a Warranty Claim

If you believe your product has a manufacturing defect, please follow the steps below:

1. Contact us at support@crownrestbeds.co.uk
2. Provide your order number and a clear description of the issue
3. Attach photos or videos showing the defect

Our support team will review your claim and respond within 2–3 business days.

4. Resolution Process

If your warranty claim is approved, we may offer one of the following solutions, depending on the nature of the issue:

• Repair of the product at no cost
• Replacement of defective parts
• Full product replacement (where necessary)

All resolutions are provided at the sole discretion of CrownRestBeds, based on the assessment of the claim.

5. Warranty Conditions

To remain eligible under this warranty:

• The product must be used for its intended purpose only
• All assembly and care instructions must be properly followed
• The warranty applies only to the original purchaser and is non-transferable
• Proof of purchase must be retained and provided upon request

6. Transportation & Service

In the event that a repair or replacement is required:

• Our team will guide you through the process step-by-step
• In certain situations, customers may be responsible for transportation or handling costs
• We will always aim to provide the most convenient and efficient solution

7. Maintaining Your Warranty

To ensure your warranty remains valid, we recommend:

• Using appropriate mattress support and bed bases
• Avoiding excessive weight on storage compartments
• Following all care and maintenance guidelines
• Keeping your proof of purchase in a safe place

Proper care will help maximise the lifespan and performance of your product.

8. Contact Information

For any warranty-related questions or support, please contact us:

support@crownrestbeds.co.uk
(800)-88-66-999
www.crownrestbeds.co.uk

9. Disclaimer

This warranty is limited to manufacturing defects only and does not cover accidental, environmental, or intentional damage.

CrownRestBeds reserves the right to inspect all products and determine the validity of any warranty claim prior to approval.