Frequently Asked Questions

We sell divan bed sets with matching headboards, gas-lift ottoman storage beds, divan bed bases, upholstered headboards, ottoman storage boxes and pocket sprung, memory foam, orthopaedic and hydro-gel mattresses. See the full range of beds and mattresses.

Every bed is handmade in the UK using British materials and craftsmanship.

Small Single (2ft 6), Single (3ft), Small Double (4ft), Double (4ft 6), King Size (5ft) and Super King (6ft), depending on the product. Choose your size on each product page and check the exact dimensions before you order.

Yes. Our beds, bases and headboards come in a wide choice of fabrics and colours, including plush velvet, linen, wool and Naples ranges. You select them on the product page. Our fabric guide explains the differences.

Many divan beds and bases can have optional drawers, and our ottoman storage beds lift on gas-assisted hinges to reveal one large storage space under the mattress. Read what to store in an ottoman bed for ideas.

The whole base lifts on gas-assisted hinges, which take the weight of the platform and mattress so it opens easily and stays open. Depending on the model it lifts from the foot (end lift) or from the side (side lift).

It depends on how you sleep, how firm you like the bed and whether you sleep hot. Our guide to choosing a mattress compares pocket sprung, memory foam, orthopaedic, hydro-gel and natural options.

Our headboards are designed to fit standard UK divan and ottoman bases, and fixings are included. Choose the same size as your mattress. If your base is from another maker, check the fixing positions before you order or contact us.

Many of our beds are supplied in sections, which makes them easier to carry through narrow hallways and put together in the bedroom. Standard delivery does not include assembly. Check the product page for details.

Delivery is free to mainland UK. Deliveries to remote or offshore locations may take longer and may incur an extra charge, in which case we will tell you before we process your order. We only deliver within the UK.

Delivery takes 5 working days. This is an estimate and may vary during peak periods or public holidays. You will receive an order confirmation email and tracking details once your order has been dispatched.

A two-person team brings your order to the room of your choice. Someone must be available to receive it. Standard delivery does not include assembly or installation. Read the full delivery information.

Measure the front door, hallway, stairs and bedroom doorway before you order. If access is tight, choose a split or quarter split base, or a bed supplied in sections. Our guide to measuring for a new bed explains how, and you are welcome to contact us before you buy.

Please tell us within 48 hours of delivery and send clear photos. We will investigate and resolve it promptly, including a replacement or refund where appropriate.

Yes. We contact you the day before delivery with a time slot, and you receive a call before arrival on the day.

Yes. If you need a later date, ask us after you place your order and we will arrange a delayed delivery.

Yes. An optional collection and recycling service is available on request for an additional charge. Your new item is delivered first and the old item is collected afterwards. Contact us when you order to arrange it.

You can request a return within 14 days of delivery if the item is unused, unassembled and in its original packaging, and you have proof of purchase. Contact support@crownrestbeds.co.uk first, because returns must be authorised before items are sent back. See our returns policy.

Used or unsealed mattresses, opened bedding such as pillows and duvets, custom-made or made-to-order products, and clearance or final-sale items cannot be returned for hygiene and product-integrity reasons. Items that arrive damaged or faulty are covered separately.

You do, unless the item is faulty, damaged or incorrect. Original delivery charges are not refundable unless the return is due to our error. We recommend a tracked, insured service.

Once your returned item has been received and inspected, we notify you of the outcome. Approved refunds are processed within 5 to 7 business days to your original payment method.

Orders can be cancelled within 24 hours of being placed. Once an order has been processed or dispatched, cancellation may no longer be possible, so contact us as soon as you can.

Bed frames and bases, ottoman storage beds (including the lift mechanism) and mattresses are covered by a 3-year manufacturer’s warranty against manufacturing defects under normal residential use. Read the warranty policy.

Normal wear and tear, misuse or improper handling, incorrect assembly, stains and spills, sagging caused by inadequate support, commercial use and unauthorised repairs.

Email support@crownrestbeds.co.uk with your order number, a description of the problem and photos or videos. We respond within 2 to 3 business days. Please keep your proof of purchase.

Use a mattress protector, rotate the mattress as its care label advises, air the bed, vacuum the fabric and blot spills. Our guide on caring for a mattress and divan base has the details.

Email support@crownrestbeds.co.uk or call 020 7864 7286. You can also use the contact page. We are based in London, UK.